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Uncover the True Cost of Agent Turnover

Most Popular

Global Insights

$0

per agent per month

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  • Manual agent upload
  • Custom mapping for manual agent uploads
  • Bi-annual survey summary reporting (overall scores, not breakdown per question)
  • Churn prediction using standard global ML model
  • Global LEADER and Churn benchmarks
  • Organisational reporting on LEADER score
  • Email distribution
  • Bi-annual HeadsUp surveys
  • LEADER pulse surveys and campaigns
  • Anonymous surveys
  • LEADER methodology questions and campaigns
  • SSO

Most Popular

Retention & Active Management

$10

per agent per month

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  • All features in the free version
  • Org chart design
  • Customise additional biographical fields
  • Churn prediction using customised ML model
  • Organisational reporting on Agent churn data
  • Next best move based on personalised AI model
  • Wellness reporting - Diversity and Inclusion
  • Wellness reporting - Mental wellness
  • Wellness reporting - Workplace Safety
  • Remove anonymity for certain surveys
  • SMS distribution
  • Add, Edit, Delete and customise Questions, Surveys and Campaigns

Most Popular

Enterprise Grade

$

Contact us

CONTACT SALES

For enterprise clients, our team is ready to customize our HeadsUp solution for your organization.

Contact our sales for a tailored package designed to meet your needs and ensure a seamless onboarding process for your entire team. Let's empower your business together.

FEATURE LIST

  • AX Global Insights
  • Retention & Active Management
  • Wellness Intervention & Agent Care
  • Enterprise Grade

AGENT MANAGEMENT

  • Manual agent upload
  • Custom mapping for manual agent uploads
  • Org chart design
  • Configure customised integration channels (using the HeadsUp data ingestion SDK)
  • Customise additional biographical fields

REPORTING & INSIGHTS

  • Bi-annual survey summary reporting
  • Campaign success reporting
  • Churn prediction using standard global ML model
  • Global LEADER and Churn benchmarks
  • Organisational reporting on LEADER score
  • Download survey summary results (Excel)
  • Request agent identity for Wellness alerts
  • Campaign success per org breakdown
  • Churn prediction using customised ML model
  • Organisational reporting on Agent churn data
  • Full result download (Excel)
  • Churn drill down
  • Bi-annual drill down and filtering
  • Drill down into churn reporting using biometric and organisational data
  • Drill down into LEADER score using biometric and organisational data
  • Next best move based on generic AI model
  • Industry, location and center size benchmarks
  • Next best move based on personalised AI model
  • Wellness reporting - Discrimination
  • Wellness reporting - Mental health
  • Wellness reporting - Safety

SECURITY & ACCESS

  • SSO
  • Share LEADER on social media
  • API Agent upload and result download
  • Share individual results and ratings on Social media
  • Add, Edit, Delete and customise Questions, Surveys and Campaigns

SURVEY & DISTRIBUTION

  • HeadsUp branding
  • Email distribution
  • WhatsApp distribution (HeadsUp account)
  • Bi-annual HeadsUp surveys
  • LEADER pulse surveys and campaigns
  • Anonymous surveys
  • LEADER methodology questions and campaigns
  • Configure customised distribution channels (using the HeadsUp distribution SDK)
  • Edit and customise HeadsUp surveys and questions
  • Remove anonymity for certain surveys
  • Custom branding
  • SMS distribution
  • WhatsApp distribution(Client company account)
  • HeadsUp pre-design surveys and questions