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Merchants CX
Pick-n-Pay
Woolworths
Cell-C
Massmart
Merchants CX
Pick-n-Pay
Woolworths
Cell-C
Massmart

Testimonials

Transforming Employee Engagement in Financial Services

"HeadsUp transformed the way we engage with our employees. The pulse surveys gave us real-time insights into what motivates our team, allowing us to foster a more collaborative and energized work environment. As a result, we've seen a marked increase in overall productivity and job satisfaction.​"

Sarah P., HR Director – Financial Services Industry

Proactively Reducing Turnover in High-Churn Industries​

"With HeadsUp, we identified early signs of employee churn and implemented targeted strategies to retain our top talent. The predictive analytics provided us with actionable insights that have significantly reduced our turnover rate and associated costs.​"

- Michael T, Operations Manager - BPO​

Combating Burnout in High-Stress Healthcare Environments​

"Burnout was a serious issue for us, but with HeadsUp, we were able to monitor stress levels and workload balance in real-time. The platform's wellness tools helped us take proactive measures, reducing absenteeism and creating a healthier, more energized workforce.​"

David R., Operations Senior Manager - Healthcare

Building a Culture of Mental Wellness in the BPO Sector​

"Mental wellness has become a cornerstone of our company culture thanks to HeadsUp. The platform's comprehensive wellness insights allowed us to address issues early and provide the necessary support for our employees. We've seen a positive shift in morale and a more supportive work environment."​

Jessica L., HR Manager – BPO Industry

Driving Continuous Improvement with WE Index in Financial Services​

"HeadsUp's WE Index gave us a clear benchmark of where we stood compared to industry standards. By understanding our strengths and areas for improvement, we've been able to set meaningful goals and continuously improve our workplace environment.​"

Andrew B., Director of Operations – Financial Services Industry

The new standard for employee engagement

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HeadsUp

Agent Experience

Imagine a workplace where every team member is empowered, engaged, and thriving

At HeadsUp, we turn this vision into reality by going beyond traditional analytics. Our advanced WE Index methodology pinpoints what drives employee satisfaction, engagement, and retention. We transform metrics into actionable insights to prevent burnout, predict attrition while fostering overall well-being.​

It's more than just data, it’s about fostering continuous growth. Through personalized micro-learning modules, we equip your employees with the tools and knowledge they need to excel. This continuous development enhances their engagement and empowers them to drive their own success.​

Discover HeadsUP

Unlock your Workforce Potential with HeadsUp​

  • WE Index: Start by measuring the right elements of engagement, providing a clear picture of where your organization stands and where it can improve. Benchmark this and know how you compare to your peers. ​
  • Next Best Moves: With insights from the WE Index, HeadsUp recommends actionable next steps, enabling your organization to make data-driven decisions that optimize team performance and overall organizational growth.

Let's Talk

Tell us what you what to talk about

  • Staff Wellness: A critical component of our approach is prioritizing employee well-being. HeadsUp ensures compliance with legislative requirements while fostering a workplace where employees feel valued and cared for.​
  • Micro-Learning Content: Underpinning everything is the delivery of personalized micro-learning content. This empowers both individual contributors and leaders to grow in their roles, building better careers and leadership styles that ultimately enhance the entire organization.

Case Studies

Response Rates Rocket

A 14% surge with HeadsUp CX's omni-channel approach

5 Minutes to Mastery

HeadsUp CX slashed industry-standard go-live from 30 days to mere minutes

Dialing Down Costs

How one telco saved $4M with HeadsUp CX's smart escalations.

Response Rates Rocket

A 14% surge with HeadsUp CX's omni-channel approach

5 Minutes to Mastery

HeadsUp CX slashed industry-standard go-live from 30 days to mere minutes

Dialing Down Costs

How one telco saved $4M with HeadsUp CX's smart escalations.